Shipping policy

We aim to process all orders within 24 hours from receipt (excluding weekends and holidays). Any order placed after working hours shall be processed the following day.We will send you a confirmation email and advise once your order has been shipped. Falorra HoReCa make every effort to deliver goods as quickly as possible and offer free weekly schedules for some locations in the UAE.

Depending on the location of delivery there may be several options for shipping depending on the urgency of your order.

Delivery

Your order will normally be dispatched within 2 (two) working days of order acceptance. Falorra HoReCa shall not be liable for any delay that you may suffer in this regard. Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes only and you authorize use of your personal information in respect of the same.

(Surcharge) Where the order value is less than AED 200 (excluding VAT (Value Added Taxes)), a delivery surcharge of 50 AED will apply.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for orders over 300 AED (Excluding VAT) within Dubai, Sharjah and Abu Dhabi City. For orders under 300 AED, we charge 25 AED for local delivery.

For Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, we offer a free weekly service on orders over 300 AED. For orders under 300 AED courier charges will apply.

Deliveries are made from 9:00 am on Monday to Saturday [excluding holidays]. We will contact you at the phone number you provided at checkout to notify you on the day of our arrival. 

In-office pickup

You can skip the shipping fees with free local pickup at our office in Abu Dhabi. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-office pickup hours are 9:00 am to 6:00 pm on Monday to Saturday. Please ensure you have your order confirmation email with you.

International Shipping

International shipping options where available will be shown at checkout along with rates. Depending on the destination of delivery, shipping time can vary greatly. Please allow 7 – 20 days for delivery.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Falorra HoReCa is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. boxes

We do not ship to Post Office Boxes

If your order arrives damaged in any way, please email us as soon as possible at info@falorra.com with your order number and a photo of the item’s condition. We will address these situations on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@falorra.com